OLANVIR Help Center
What can we help you fix?
Start with the OLANVIR Helper. If it cannot solve the problem, open a support request without leaving the app.
This keeps your support conversation and account details private.
OLANVIR Helper
Usually replies right away
Hi! I’m the OLANVIR Helper. Tell me what went wrong, or choose one of the common problems below.
Quick answers
Frequently asked questions
Open any question for a clear answer. If you still need help, the OLANVIR Helper above can look at your specific problem.
Can anyone use OLANVIR?
Yes. OLANVIR is designed for creators, brands, agencies, and beginners who want a simpler way to make and post reels.
Do I have to find every video myself?
No. Paste your own approved link or use OLANVIR’s discovery and approval inbox to review suggested opportunities.
Does OLANVIR make the clips?
Yes. Standard mode selects one strong continuous moment. Viral Enhanced can combine multiple moments into a stronger clip.
Can I change captions and language?
Yes. Choose the font, size, color, animation, source language, and output language inside the app.
Can OLANVIR bleep curse words?
Yes. Turn on Censor Friendly to bleep detected curse words in the audio and optionally clean the matching caption text. Review the finished clip when exact censorship matters.
Do I need Telegram for notifications?
No. Desktop notifications work without Telegram. Telegram is optional and adds remote status, pause, resume, and eligible approval controls when you are away from the app.
Can I approve clips before they post?
Yes. Suggested sources and finished clips can stay in your approval inbox until you approve or reject them.
Does automatic setup cost extra?
No. Automatic setup is included in every paid plan. OLANVIR prepares the workspace, brand ideas, account checklist, preferences, and first posting test.
Does every plan include AI setup help?
Yes. Every paid plan includes the AI Setup Help Bot and automatic setup. Studio also includes a designated meeting with a human setup specialist.
Do I have to choose a Content Rewards program myself?
No. After a paid purchase, OLANVIR begins a best-match setup using supported opportunities it can verify. You only complete required program terms, eligibility, identity, or provider approvals.
What is included in the free Test Drive?
The seven-day Test Drive includes one approved source video up to 30 minutes, up to three Standard clips, basic captions, and a private trial workspace. It does not connect or post to social accounts.
Do I need a card for the Test Drive?
No. The Test Drive is free and does not require a credit card.
How does the seven-day money-back guarantee work?
After your first paid subscription charge, you may request a refund within seven days. Refunded paid access ends when the refund is issued.
What do ‘hours of video’ mean?
It is the total running time of the original videos OLANVIR can process during a billing month. The length of the finished short clips does not use this allowance.
Does OLANVIR store API keys?
Instagram and YouTube use provider approval screens, so OLANVIR never asks for those passwords. If another service requires a reusable key or token, OLANVIR stores an encrypted copy in its hosted credential vault so scheduled work can continue while your device is off. You can disconnect it and revoke the original key at any time.
Is OLANVIR fully ready for customers?
The website and dashboard are available for founding access. Public customer launch remains locked until the clip engine meets its speed and quality gates and the live provider connections pass testing.